Last updated: 15 June 2026
This Refund Policy explains when and how refunds may apply to Services provided by Splicity Dynamics (“Splicity Dynamics”). It should be read together with our Terms & Conditions and the specific Agreement for your engagement, which prevails in case of any conflict.
1. Nature of our services
We provide custom, professional services that involve dedicated time, expertise and resources. Because work begins as soon as an engagement is confirmed, fees are generally earned as work is performed and are non-refundable except as set out below or in your Agreement.
2. Project-based engagements & milestones
Engagements are typically scoped and billed in milestones defined in the Agreement. Each milestone is payable for the work delivered up to that point. Amounts for completed or in-progress milestones are non-refundable.
3. Advance payments & deposits
Advance payments or deposits reserve our team's time and cover initial discovery, planning and setup. They are non-refundable once work has commenced, unless your Agreement states otherwise.
4. When a refund may apply
A partial refund may be considered, at our reasonable discretion, where:
- we are unable to commence the Services and no work or planning has been carried out; or
- a refund is expressly provided for in your Agreement.
5. Non-refundable items
The following are non-refundable:
- work already completed, delivered or in progress;
- third-party costs incurred on your behalf (e.g. hosting, licences, domains, paid APIs, ad spend); and
- time spent on discovery, consultation, design or development.
6. How to request a refund
To request a refund, email info@splicity-dynamics.com with your project details and the reason for the request. We review each request in good faith, considering the agreed scope and the work delivered, and respond within a reasonable period.
7. Processing of approved refunds
Approved refunds are processed to the original payment method, net of any non-refundable amounts and third-party costs, typically within 7–14 business days of approval. Timing of receipt depends on your bank or payment provider.
8. Contact
For any refund query, contact us at info@splicity-dynamics.com or +91 82486 22605.