Turn Every Customer Conversation into a Resolved One
We configure and integrate live chat and helpdesk platforms — Intercom, Freshdesk, and Zendesk — directly into your website or app. The result is a support layer that reduces response times, keeps customers informed, and frees your team from repetitive manual work.
Faster First Response
Automated routing and pre-loaded customer context cut the time between a customer message and a useful reply.
One Connected Workspace
Email, chat, and social tickets land in one queue, so no conversation slips through a gap between tools.
Data You Can Act On
Built-in reporting surfaces ticket volume trends and CSAT scores so you can staff and improve support with real numbers.
Live Chat & Support Integration
The outcome we're after
Most businesses add a chat widget without thinking through the workflow behind it. Tickets pile up, agents switch between disconnected tools, and customers wait too long for answers that should have been instant.
Splicity maps your support flow before writing a single line of configuration. We connect your chosen platform — Intercom, Freshdesk, or Zendesk — to your CRM, order management system, or internal database, so agents see full context the moment a conversation opens.
Once live, your team handles more queries in less time, escalations reach the right person automatically, and you have clean data on resolution rates, response times, and recurring issues — giving you something actionable instead of a backlog.
What we deliver
Key offerings
Why Splicity
Why teams choose us for this
A senior team, a fixed plan and long-term ownership — the things that decide whether a project actually succeeds.
One accountable team
Strategy, design, build and support handled end to end by senior people — not handed off and lost.
Fixed, transparent scope
A clear plan and estimate before any work begins. No open-ended billing, no surprises.
Built to scale & rank
Performance, security and SEO engineered in from day one — not bolted on at the end.
A long-term partner
We support, monitor and evolve what we build, so it keeps delivering value long after launch.
Our process
How we work
Discovery
We learn how you work, your goals and constraints.
Design & Build
We design the experience and engineer it to spec.
Test & QA
Automated and manual testing before anything ships.
Deploy
Smooth, low-risk releases on your infrastructure.
Maintain & Grow
Proactive support, optimisation and iteration.
FAQ
Frequently asked questions
Which platform should we choose — Intercom, Freshdesk, or Zendesk?
The right choice depends on your team size, existing tech stack, and whether you need product-led engagement or pure ticketing. Intercom suits SaaS products that want proactive messaging; Freshdesk and Zendesk fit teams that need structured ticket workflows. We advise you before any purchase.
Can you migrate our existing tickets and customer history to the new platform?
Yes. We export your data in a structured format, clean it, and import it into the target platform with conversation history and contact records intact. We test the migration in a staging environment first to confirm nothing is lost or mismatched.
How long does a typical integration take to go live?
A standard single-platform setup with CRM sync and basic automation usually takes two to three weeks. More complex projects involving multiple data sources, custom ticket fields, or bespoke escalation logic take four to six weeks. We share a timeline after the discovery call.
Will our support agents need training after the integration?
We build a short internal guide tailored to your specific configuration, not the generic vendor documentation. We also run a live walkthrough session with your team and stay available for questions during the first two weeks after launch.
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Ready to start your live chat & support integration project?
Tell us what you're building. We'll scope it and come back with a clear plan, timeline and estimate.